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Oaxacan - Oaxaca Travel

Conditions of Use

Conditions of Use

OAXACAN offers 24-hours a day service all year round.
  • When you make a purchase at our OAXACAN virtual store, this generates a specific reference number which you should retain in case you need to clarify something about your order at a later date.
  • The size and colors of products can vary slightly since these products are elaborated in hand-craft style as unique and unrepeatable.
  • Payment can be made by PAY-PAL, credit or debit card, or bank deposit.
  • Delivery will be made between one to four weeks depending on the complexity of the order. This will be communicated by one of our staff after confirming purchases.
  • The final cost does not include shipping and handling. These will be covered by the customer.
  • OAXACAN employs the service of a courier company – DHL – to do its shipping of crafts.
  • I authorize OAXACAN to use the information which I have included in order to send me special offers, promotions and information bulletins
  • Shipping costs:
    • OAXACAN covers 50% of shipping costs on all purchases
    • OAXACAN covers the total shipping costs of any purchases of woollen rugs of the following sizes  
      • 1.3 x 2.0 m
      • 0.8 x 1.5 m
    • If you buy a singles item, shipping is free as long as the order is the minimum purchase cost.
    • In the case of promotions Granate handcrafts will make a USD $12.0 or €12.0 contribution towards shipping costs.
    • * For purchases of USD $500 o €500 shipping is Free
    •   In the case of wholesale or bulk purchases there are special prices
    •   OAXACAN uses the world-wide recognized shipping services of DHL
    • Catalog prices do not include the Mexican Value Added Tax (IVA) of 15%
    • Each purchase made with OAXACANis accompanied with a certificate of origin.
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